Get Help on using SHO devices and services
[ SHO Store ] When will my order ship?
Orders will ship within 1-2 business days after we receive your payment, except on weekends. We will update you with shipping info via e-mail when your order ships.
[ SHO Store ] What payment methods do you accept?
We accept Paypal, as well as major credit cards and debit cards via Paypal.
[ SHO Store ] What if I need to change or cancel my order?
Please contact us at [email protected] and let us know what you need.
[ SHO Store ] Will I be charged sales tax?
All orders shipped from the SHO Store will be subject to sales tax, applicable in accordance with the tax code of the state and city to which the order will be shipped. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation e-mail. For customers in the United States sales tax will be charged if your shipping address is in California and Illinois.
[ Warranty/RMA ] What is the warranty for the products sold at SHO store?
SHO offers a 1-year limited warranty, including a 30-day money back guarantee. If you are not completely satisfied with your
product purchased from SHO store, you can return it within 30 days of shipment for a full product refund. For more info about
SHO warranty, click the link below.
SHO Limited Warranty >
[ Warranty/RMA ] How can I request for a replacement or refund?
Please contact SHO support and provide info as required or fill out and submit an RMA form by yourself at the below site:
RMA Request Form >
[ Warranty/RMA ] How can I track the status of my RMA?
Please enter Please enter >
[ SHO Cloud ] How do I sign up for a cloud service subscription?
I. Activate through web browser (For both iOS and Android Users)
Please log in your SHO account on https://user and press “My Cloud” option at the top. Start free trial or subscribe for a suitable cloud plan.
II. Activate cloud service by Credit Card and PayPal (For Android users only)
Go to the app > Go to "Cloud" tab > Choose the Cloud Plan > Choose the device > Pay and subscribe.
[ SHO Cloud ] What you get with SHO Cloud subscription for your camera?
Subscribing to the cloud service will allow you to save your continuously recorded footage to a cloud for secure backup and playback from any location. In addition, you will be able to create, save and share video clips as well as enjoy a quick playback of whole-day footages.
[ SHO Cloud ] Can I use my iCloud or other 3rd-party storage media for recording instead of the SHO cloud service?
No, SHO devices are currently only compatible with SHO cloud.
[ SHO Product ] SHO 720p/ 1080p sPoE Cameras kits Quick User Guide
[ SHO Product ] Do I need to add an NVR/DVR for the sPoE cameras kit to work?
The camera-repeater kit can be setup for remote viewing and control on SHO app. If local recording if not a must for you, you don’t need to add an NVR and in addition, you can subscribe for the cloud recording service.
[ SHO Product ] Can I connect the repeater to my monitor for local viewing and recording?
No, the repeater is connected to the cameras and the WiFi router for power & data transmission use; it cannot support for Hard Drive installation. If you need to view on a monitor, you will need to add an NVR for the system.
[ SHO Product ] What is the max length for the sPoE camera cable and the cat5e cable?
Cameras’ cables connected to the repeater can be extended to up to 147ft, while the Ethernet cable connected to the repeater with WiFi router can run to 328ft.
[ SHO Product ] Will the sPoE Camera system send e-mail alerts to my e-mail address?
No, the SHO app will push notification alerts to your mobile phone when motions are detected.
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For general issues: [email protected]
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